POLICIES

 

Payment Terms

All payment must be made prior to shipping your order. We accept Visa, Mastercard, Paypal and Cheque. Please note that all NSF cheques will incur a $25 fee.

Extended Payment Terms

For select Companies that qualify, extended payment terms may be granted. Please contact us for more information.

Submitting A Quote

Our goal is to have all quote requests returned within a 24 hour business period.
Please ensure the following information is provided:
• Number of skus
• Qty’s
• Size of label
• Type of material (if you need help on this- call us!)
• Rewind position (is it hand applied?)
• Details – ex. If you need your labels in sheets or rolls / cmyk/ lamination

Submitting An Order

• Please indicate PO#
• Please indicate the sku (s) and Qty (s)
• Please indicate the quoted price
• Please indicate material, rewind position, and other details
• Please indicate company name and address
• Please indicate the “Ship To:” address
• Please indicate payment method

Art Work

To help receive your job in the quickest way possible, please ensure that your art files are completed prior to submitting. While unforeseen changes can always happen, it may delay the time it takes you to receive your labels.If you are unsure about what this entails, please call our prepress department at 647-847-2435 or email at prepress@digitallabels.ca They will be happy to help!

If you require the services of a graphic designer to help design your label, please let us know and we can suggest some of our favorites.

Proof Approval

The Prepress at DL will work to ensure that things run as smoothly as possible in getting your file ready to go to press.  Please note however that all customers are responsible for their own artwork and files. Any changes that arise after a signed approved proof, may result in different delivery dates.  If a change to a proof is requested after the job has been sent to press, the customer is responsible for all charges and rerun charges.  If a job is requested to rerun because of a customer change, the expected original delivery dates may not be adhered to.
 

Finishing Times

We aim to have your job complete 3-5 days after proof approval.  Please note that any changes made by the customer regarding their art file will result in different completion dates.  Please ensure that changes are made, and files are complete prior to submitting.
 

Shipping

Please contact our Shipping Department at shipping@digitallabels.ca for a shipping quote.  Shipping rates and times vary.
We ship standard ground unless otherwise advised.
Digital Labels uses UPS as our preferred courier.
Pick up:  If you are in the area please feel free to pick up your order- visitors are always welcome!
Please note that we are not responsible for late delivery times resulting from possible unforeseen courier issues
 

Customer satisfaction

We want our customers to be happy.  If for whatever reason you are dissatisfied with our service or product please call or email us today.  We will work to make sure you have a positive experience with us.
Take our customer service survey!